License Payment Terms and Conditions of Skimanager.pl
1. Responsible Entity: TJ Soft Sp. z o.o. ul. Panewnicka 343c/7 40-774 Katowice NIP 6342877643
2. Licensing: The Skimanager.pl system provides automated licensing. The system automatically monitors the timeliness of payments related to the license.
3. Trial Period: New customers receive a 30-day trial period. After this period, an invoice is generated for the upcoming year according to the chosen subscription.
4. Payment Terms: If the invoice is not paid within 14 days of issuance, access to the system is blocked. Access can be unblocked through immediate online payment.
5. Bank Transfer Payment: If traditional bank transfer payment is chosen, a handling fee of 40 EUR is added to the invoice amount. Posting a traditional transfer may take up to 5 business days.
6. Permanent Program Purchase: Customers who have purchased the program permanently are assigned a license worth 0. This allows for the purchase of an additional SLA package and the possibility to stop hosting the program on our servers at any time.
7. SLA Package: Customers can purchase an SLA package at any time. The fee for this package is prorated according to the remaining settlement period based on the current package price.
8. Subscription Cancellation: Subscription can be canceled at any time but will take effect only after the settlement period ends. Funds for unused subscription time are not refunded.
9. Additional Payments: Additional fees may apply, such as the cost of training or technical assistance outside the SLA package. The customer is obliged to pay such an invoice within 14 days. Otherwise, access to the system will be blocked.
10. Changing Payment Deadlines: In special cases, the system administrator has the right to change invoice payment deadlines.
Non-payment: In case of non-payment of the invoice, the document is canceled and does not constitute a basis for tax deduction.
Refund Policy
1. Trial Period: Customers have the right to return the product within 14 days from the purchase date if it does not meet their expectations.
2. Refund Conditions: A refund is only possible if the software license has not been activated.
3. Refund Procedure: To request a refund, the customer should contact us via the contact form on our website, providing the order number and reason for the return.
4. Payment Refund: The payment will be refunded to the same source used for the purchase within 14 days of refund acceptance.
5. Exceptions: Refunds are not possible if the license conditions are violated or the software is damaged by the user.
Privacy Policy
1. Data Controller: The Data Controller (ADO) is TJ Soft Sp. z o.o. based at ul. Panewnicka 343c/7, 40-774 Katowice, NIP 6342877643. The software owner is SurfPoint Sp. z o. o., ul. Orkana 8c/46, 40-553 Katowice, NIP 634-29-75-162, Regon 385864601.
2. Reporting Errors and Complaints: All errors and complaints can be reported to the email address: support@service-desk-tjsoft.atlassian.net. Complaints are processed within the standard time frame provided by law.
3. Contact: For questions, customers can contact us at +48 733641334 for marketing support, technical assistance, and complaint handling.
4. Data Storage: Data is stored on servers of OVH Sp. z o.o. located at ul. Swobodna 1, 50-088 Wrocław, with a share capital of 50,000.00 PLN, registered with the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Department of the National Court Register, KRS No.: 0000220286, REGON: 933029040, NIP: 899-25-20-556. CEO: Miroslaw Klaba.
5. Responsibility for Data Security: TJ Soft Sp. z o.o. is the data controller; however, the client/administrator/reception entering data into the system is also responsible for data security.
6. User Rights: All data is processed in accordance with applicable law, and every user has the right to access, correct, delete, or restrict the processing of their data, as well as the right to object, data portability, and the right to lodge a complaint with the supervisory authority.
Data is stored for the period necessary to achieve the purposes for which it was collected, and thereafter for the time required by law.
7. Data Security: We ensure technical and organizational measures to protect personal data from loss, unauthorized access, and other illegal forms of processing. We follow a security policy to ensure that personal data is stored securely.
SLA Package Terms (Service Level Agreement) Skimanager.pl
1. SLA Scope and Definition: The SLA (Service Level Agreement) package is an additional technical support package offered by skimanager.pl. The package includes guaranteed premium technical support, phone contact, training for new employees, configuration assistance, and a 48-hour response guarantee. The phone support limit is 10 hours.
2. Responsibility for SLA Non-compliance: If the deadlines specified in the SLA package are not met, the customer is entitled to a discount on the next license equivalent to the cost of the SLA package.
3. Response Time: The 48-hour response guarantee means that the reported problem will be checked and an attempt to resolve it will be made within 48 hours of reporting. If the customer’s report does not contain sufficient details of the problem, the skimanager.pl technical team will contact the customer by email for additional information, and the response time guarantee will be suspended until a reply is received from the customer.
4. Repair Time: If the reported problem requires technical intervention, the SLA package guarantees that the problem will be resolved within 10 business days of reporting.
5. Problem Definition: A problem, as defined in these terms, is any system functionality that does not work correctly or returns an error. Additional user expectations regarding system functionality or requests for additional features are not considered problems under these terms.
6. Communication: All submissions, communications, and correspondence related to the SLA service should be conducted through the official communication channels of skimanager.pl. For errors, this is the service desk. Each problem reported by phone should also be confirmed via the error reporting system. If the problem is not reported to the technical support system, the response time guarantee will not apply.
7. SLA Package Extension: The SLA package is valid for one year. Customers can extend the SLA package for another year by paying the renewal fee before the end of the current period.
8. SLA Package Changes: skimanager.pl reserves the right to make changes to the SLA package. All changes will be communicated to customers with at least 30 days’ notice.
Skimanager.pl Application Usage Terms
1. Scope and Definition: SkiManager.pl is an application for managing sports schools. The application offers features such as enrollment management, financial control, online reservations, email and SMS communication, sales module, and generation of statistics and reports. The application is available to those who have accepted these terms and conditions.
2. Technical Requirements: Using the application requires internet access and a device with a web browser supporting the latest technological standards. The application is compatible with the latest versions of operating systems and web browsers.
3. Support and Error Reporting: Customers have the right to report errors and corrections. For customers who have not purchased the SLA package, reports will be handled according to the standard priority, with no guaranteed resolution time. In the event of a critical error causing the application to stop working, the report will be processed in accordance with the applicable service complaint law.
4. Security: All data is stored on secure and stable servers. In case of any problems or questions, we provide 24/7 support.
5. Copyright: All rights to the SkiManager.pl application are reserved. Illegal copying, distribution, or modification of the application is prohibited.
Terms and Conditions Changes: The company reserves the right to make changes to the terms and conditions. All changes will be communicated to users with at least 14 days’ notice.
Contact: For technical problems, errors, questions, or comments regarding the application, please contact: support@service-desk-tjsoft.atlassian.net.
Backup Terms of the SkiManager.pl Application
1. Backup Creation: Backups of the data contained in the SkiManager.pl application are created daily. Database snapshots are stored for 30 days on the main server and also on a backup server belonging to another provider in an encrypted form.
2. Backup Archiving: Additionally, backups from the first day of each month are stored and available up to 12 months back.
3. File Backups: Backups of uploaded files are available only in the current version. We do not store the history of changes to these files.
4. Backup Access: Backups are available only in case of serious failures and are used for system needs. Customers who have not purchased the application permanently do not have access to them.
5. Data Export: Customers have the right to download the database of their customers entered into the application at any time.
6. Service Requests: Upon special, additionally paid service request, we can provide the remaining data stored in the database in a universal format. However, information about the database structure is not provided.
Data Security
1. Security Procedures: All our systems are up-to-date and secured in accordance with legal requirements. We have implemented all necessary security procedures to ensure the protection of your data.
2. System Attacks: Despite our efforts to ensure security, we are aware that no method of electronic data storage or transmission is 100% reliable. In the event of a direct attack on our systems, we cannot guarantee full protection of your data. In such a situation, we do not take responsibility for any data loss.
3. Breach Notifications: If we determine that your data may have been compromised, we commit to promptly notifying you of such an incident, in accordance with applicable law.
We encourage you to regularly create your own data backups and use additional protective measures such as strong passwords and two-factor authentication.
Final Provisions
Purchasing a subscription on skimanager.pl indicates acceptance of the above terms and conditions.